About the Role
This is a graduate-level operations role at a fast-moving fintech bank, where you will own a core operational domain end-to-end and be expected to automate yourself out of the manual work you start with. You will sit at the intersection of operations, product, and engineering, turning first-hand process knowledge into the systems and agents that replace it. The measure of success here is a queue that runs without you.
What You'll Do
Run cases and own the queue in your operational domain day-to-day, logging every point where a process breaks or creates friction.
Become the deepest internal expert on your domain's workflows and edge cases.
Build and ship automation rules and sub-flows that replace the manual work you started by doing yourself.
Drive and validate measurable improvements on every flow you rebuild.
Handle edge cases and knife-edge scenarios that automation does not yet cover.
Translate operational findings and failure modes into clear specs and requirements for Engineering and Product teams.
Contribute directly to shipping the systems and agents that replace manual operations.
What We're Looking For
2 to 3 internships in high-growth startups, venture capital, or consulting, or equivalent initiative through side projects, student organizations, research, or entrepreneurial work.
Hands-on experience automating real workflows with AI tools, used in practice rather than as experiments.
Experience running manual operational workflows end-to-end and documenting failure modes and process breakdowns.
Experience building process automation rules, sub-flows, or workflow logic to replace manual work.
Comfort working in fast-moving environments with minimal process documentation.
Ability to translate operational observations into technical specifications for engineering teams.
Familiarity with no-code or low-code automation platforms (such as Zapier, Make, or n8n) is a plus.
Exposure to banking, payments, or fintech operations is a plus.
Based in New York City or willing to relocate.
Systems-first mindset: your instinct is to automate and build, not to add headcount or manual steps.
Compensation & Benefits
Salary range: $100,000 to $125,000 USD annually. Visa sponsorship is available.
Location
On-site in New York City, NY, USA.