Community Manager

What You’ll Do:

Role Overview

This role supports community engagement and growth initiatives while coordinating an existing network of community moderators. 

The focus is on:

• Designing and executing engagement initiatives

• Driving participation in in-app book communities

• Coordinating moderators so campaigns and content are aligned with strategy and executed consistently

• Acting as a brand presence in select community spaces

This positions the role between a Community Coordinator and a Community Growth Manager, with room to grow in scope over time.

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Scope of Work

Community Initiatives & Growth

• Ideate and execute community initiatives that drive engagement and retention

• Grow in-app communities membership and increase participation in book discussions.

• Develop and execute strategies that build anticipation and spark conversations around our upcoming stories. 

• Test organic growth initiatives (e.g. reviews drivers, sharing competitions)

• Recruit and activate in-app community super users

• Monitor engagement metrics and community feedback to understand what excites and motivates our users. Use these insights to refine community strategies and initiatives, ensuring continuous growth and engagement
  
  

Event Co-ordination and Campaign Ownership

• Organize virtual events such as author interviews, book club meetings, and reading challenges to keep the community engaged and connected with our stories and authors.

• Coordinate promotion of events and initiatives across CRM, in-app communities, and social channels

• Align moderators on campaign goals, timelines, and messaging

Moderator Coordination

• Act as the primary point of contact for community moderators

• Coordinate content calendars, initiatives, and campaign execution with moderators

• Keep moderators informed, aligned, and engaged

• Manage weekly community push notification creation and scheduling in collaboration with moderators
  
  

Brand Presence

• Represent established brand voices (e.g. “Galatea Sophie,” “CandyJar Leah”) in light-touch engagement contexts. Build trust and familiarity with community members and be part of the conversation.

What You'll Bring:

• 1+ years of experience with customer service or community, and social media

• You are a book lover at heart, with an understanding of bookish communities

• You are an active member of multiple online communities

• Experience being creative, strategic, and analytical, when crafting compelling initiatives and content and measuring their impact

• Strong communication skills, empathy, and cultural sensitivity to connect with our diverse audience and to collaborate with cross-functional team

Who We Are Looking For:

• Autonomous
• Bring solutions instead of problems
• Data driven
• Quick to action
• A high functioning workaholic
• Looking for exponential career growth
• Have lots of fun building a generational AI x Entertainment company