About us
The role
What you’ll do
- Partner directly with customers to assess their infrastructure requirements, security constraints, and deployment preferences, serving as the primary technical point of contact throughout the deployment lifecycle
- Build and maintain strong relationships with customer technical teams and stakeholders
- Gather customer feedback and requirements to inform platform development priorities
- Design and execute deployment strategies for customer-owned cloud and on-premise infrastructure
- Troubleshoot complex deployment issues across diverse infrastructure environments, understanding the difference between application and infrastructure bugs and triage internally
- Act as a system validator to ensure our platform works within customer infrastructure
- Continuously apply and improve deployment best practices and standards, and coach colleagues in their adoption
- Travel to customer sites in APAC for an average of 3-4 weeks per quarter, where you'll collaborate closely with customers to build solutions on-site
What we’re looking for
- Experience in deploying Kubernetes clusters across a range of cloud platforms (AWS, Azure) and on-premise infrastructure
- Experience with infrastructure-as-code tools, preferably Crossplane, Terraform, and Helm
- Understanding of networking, security, and observability in containerised environments
- Proven track record of working directly with external customers or clients
- Excellent communication skills with the ability to explain complex technical concepts to diverse audiences, including managing expectations and delivering on commitments
- Strong problem-solving skills with a customer-first mindset
- Comfortable presenting to technical and business stakeholders
- Self-motivated with strong project management and organisational skills to empower internal and external teams to prioritise effectively
- Collaborative approach with the ability to work effectively across various teams
- Experience in a customer-led, customer success, professional services, or solutions engineering role is a plus
- Experience in regulated industries or high-security environments is a plus
What we offer
Build what actually matters
Help shape an AI-native engineering company at a formative stage, tackling problems that genuinely matter for industry and society. This is work with real-world impact - and something you can be proud to stand behind.
Learn alongside exceptional people
Work with a high-caliber, collaborative team of engineers, scientists, and operators who care deeply about doing great work, and about helping each other get better. We come from diverse backgrounds, but we share a commitment to operating at the highest level and addressing some of the most complex challenges out there. If you’re ambitious, thoughtful, and driven by impact, you’ll feel at home.
Influence over hierarchy
We operate with a flat structure: good ideas win - wherever they come from. Questioning assumptions and challenging the status quo isn’t just welcomed, it’s expected.
Sustainable pace, long-term ambition
Building meaningful technology is a marathon, not a sprint. We believe in balancing focused, ambitious work with a life beyond it. Our hybrid model blends time together in our Shoreditch office with work-from-home days, giving you the flexibility to work sustainably while staying connected in person.