Who We Are
Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.
In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.
Role Summary
As a Field Sales Territory Manager, you will serve as the on-the-ground face of Imprint's co-branded credit card programs in retail environments. In this role, you will work directly with store associates and members to drive card acquisition, improve program penetration, and deliver a best-in-class customer experience. This is an exciting opportunity for someone who thrives in a fast-paced, people-first environment and is passionate about combining sales excellence with genuine customer service.
Locations: New York, Philadelphia, Chicago, Dallas, Phoenix/Scottsdale, San Francisco, Los Angeles, Atlanta, Miami/Tampa.
What Success Looks Like in the First 90 Days
Established trusted relationships with store associates and management across your assigned retail locations, with measurable improvement in associate engagement and program enthusiasm
Demonstrated consistent application volume performance, meeting or exceeding daily and weekly acquisition targets within your territory
Completed onboarding and product certification, with clear fluency in credit card features, benefits, objection handling, and compliance requirements
Built familiarity with Imprint's performance tools and reporting cadence, with a clear personal plan for driving greater cardholder penetration across your retail footprint
Responsibilities
Serve as an on-site brand ambassador for Imprint's co-branded credit card programs, engaging store associates and guests to communicate card features, benefits, rewards, and promotional offers
Train and coach retail store associates on card sales techniques, objection handling, and program value—building their confidence and capability to independently drive card applications
Drive card acquisition by connecting credit card benefits to the in-store shopping experience and tailoring recommendations to individual customer needs and interests
Assist customers with completing credit card applications accurately, ensuring a smooth and compliant application experience from start to finish
Collaborate with store teams to meet daily, weekly, and monthly acquisition goals, contributing to a positive, results-oriented team environment
Track and report on store-level performance metrics, including application volume, associate engagement, and cardholder penetration rates, surfacing insights to your manager
Maintain strong working knowledge of the partner brand's products, promotions, events, and loyalty programs to effectively connect card benefits to the broader customer experience
Identify operational gaps or coaching opportunities at the store level and escalate with proposed solutions to the Head of Field Sales
Adhere to all applicable bank policies, procedures, regulations, and legal requirements, including those governing consumer credit applications and data privacy
Maintain scheduling flexibility as business needs evolve, including availability across store hours, evenings, weekends, and key retail seasons
Qualifications
Required
4+ years of sales, retail, or customer service experience; experience in a credit card, financial services, or consumer banking environment is a strong plus
Demonstrated ability to meet and exceed sales targets in a fast-paced, guest-facing environment
Strong communication and interpersonal skills, with the ability to engage and build rapport with diverse groups of customers and store associates
Comfort working in a dynamic, field-based role with regular travel across assigned retail locations
Ability to adapt quickly to changing store environments, business priorities, and customer needs
Basic understanding of financial concepts, credit cards, and rewards programs; training will be provided
High school diploma or equivalent required
Availability to work a flexible schedule including evenings, weekends, and holidays based on business needs
Nice to Have
Experience in fintech, payments, or co-branded credit card programs
Background working within or alongside a brand with a significant retail footprint
Familiarity with training or coaching retail associates in a sales capacity
Bilingual language skills
Experience working in a performance-based or variable compensation environment
Perks & Benefits
Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.