Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
Role Overview
As an Account Manager at Pylon, you will own commercial outcomes for a defined portfolio of customers in our post-sales base with a focus on expansion revenue, renewals, and strategic account growth. You’ll partner closely with Customer Success Managers to drive revenue while ensuring customers achieve meaningful business results. This role is for a revenue-driven, relationship-focused leader who can balance commercial execution with customer value delivery.
What You’ll Do
Identify and drive expansion opportunities within an assigned book of customers
Lead renewal discussions and negotiations, ensuring high renewal rates and predictable revenue outcomes
Collaborate with CSMs to align health, adoption, and usage insights with commercial strategy
Build and execute account plans that increase customer lifetime value and strategic engagement
Establish strong, trusted relationships with customer stakeholders across the organization (executives, champions, operators)
Maintain accurate forecasting, pipeline, and customer analytics
What Success Looks Like
Meeting or exceeding quarterly expansion + renewal revenue targets
Strong alignment with CSMs measured by adoption signals and customer satisfaction
Clear, executable account growth plans with measurable pipeline and closed revenue
Timely and accurate forecasting with disciplined CRM discipline
What You Bring
3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience
Consistent track record of meeting or exceeding revenue targets
Strong understanding of multithreading, executive relationship management, and value-based selling
Ability to develop deep understanding of complex technical products and translate features into business value for customers
Excited to build playbooks to help scale up the AM team
Comfortable using CRM and revenue tooling (e.g., Salesforce)
Data-driven in identifying, prioritizing, and progressing expansion opportunities within a portfolio
Requirements
Location: Based in San Francisco or willing to relocate, with enthusiasm for working in person.
Customer Communication: Comfortable interacting with customers daily over chat and video.
Analytical Thinking: Able to deeply understand customer use cases and recommend thoughtful, strategic solutions.
Operational Discipline: Highly organized, process-oriented, and capable of managing a high-volume workload.
Product Curiosity: Interested in exploring product nuances and designing more efficient workflows.
Bonus: Experience building or analyzing dashboards in modern analytics tools.
Our perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!