THE ROLE
We are seeking an accomplished, results-driven commercial professional to step into the role of Luxury Resale B2B Senior Account Manager in Japan. This position is ideal for an experienced individual contributor who seamlessly combines strong commercial acumen with deep operational expertise.
In this senior role, you will take full ownership of the long-term containment, operational performance, and B2B account retention strategies for our upfront buying and physical consignment partnerships. While your days will inevitably involve a degree of tactical, hands-on operational firefighting to keep processes moving smoothly, your primary focus must remain on driving mid-term framework optimization, establishing repeatable account playbooks, and conducting robust and data-driven reviews of partner performance. Furthermore, you will actively spearhead cross-functional continuous improvement projects alongside global teams. Reporting directly to the Luxury Resale Partnerships Senior Manager, you will serve as a key commercial pillar to scale our local B2B channels securely.
WHAT YOU'LL DO
-
Establish, optimize, and execute structured, repeatable B2B account playbooks to ensure frictionless onboarding for incoming partners passed down by the New Business Development team.
-
Monitor and enhance partner operational efficiency, evaluating structured performance metrics and recommending data-driven process improvements.
-
Conduct regular business reviews with active upfront buying and physical consignment suppliers to advise them on optimizing stock mix, refresh frequencies, and overall partnership health.
-
Serve as the core B2B partnership stakeholder in complex, cross-functional business initiatives alongside central global teams (Buying, Operations, Finance, Tech).
-
Translate macro-industry performance insights into regional growth strategies, unblocking systemic friction before it affects stock inflows or margins.
-
Provide structured feedback on partners' processes and needs to help internal teams develop scalable solutions for long-term B2B relationship success.
-
Act as the final line of defense for partner retention by directly resolving advanced daily or weekly operational struggles.
-
Support financial reconciliation bottlenecks, handling disputed credit notes or billing blocks with central Finance team.
1. Mid-Term Framework Optimization & Performance Analytics
2. Cross-Functional Projects & Continuous Improvement
3. Operational Shielding & Escalation Management
WHO YOU ARE
-
Experienced B2B Leader: You possess a minimum of 6 years of commercial experience in strategic B2B account management, corporate partnerships, or marketplace operations. Experience within a retail, brand, or wholesale fashion/luxury environment is highly advantageous.
-
Relationship Focused: You are highly skilled at building and managing relationships with key partners across different execution levels—from operational personnel to C-suite executives—as well as driving alignment across diverse internal teams.
-
Commercially & Analytically Minded: You possess a strong commercial mindset, translating performance and industry insights into concrete growth strategies. You deeply understand revenue drivers, market trends, and competitive positioning within the luxury resale sector.
-
An Expert Negotiator: You excel at strategic commercial negotiation. You possess the ability to effectively plan, influence, and drive complex discussions to secure long-term, highly profitable, and mutually beneficial agreements.
-
A Strategic Thinker: You are a proactive planner capable of high-level strategic thinking, linking abstract, long-range visions and multi-month operational roadmaps directly to daily execution.
-
Bilingual: You are fluent in Japanese and English, which is strictly required for high-stakes business negotiations, partner engagement, and seamless global collaboration.
REWARDS & BENEFITS
-
Flexible working environment and more!
- Generous Annual Leave entitlement