Allara is a comprehensive women’s health provider that specializes in expert, longitudinal care that supports women through every life stage. Trusted by over 60,000 women nationwide, Allara makes expert healthcare accessible by connecting patients with multidisciplinary care teams that have a deep understanding of hormonal, metabolic, and reproductive care. Allara provides ongoing support for hormonal conditions like PCOS, chronic conditions like insulin resistance, and life stages like perimenopause, helping patients see improved health outcomes. As one of the fastest-growing women’s health platforms in the U.S., Allara is bridging long-overlooked gaps in healthcare for women.
The Opportunity
Allara is expanding our footprint and volume rapidly, and Payer Operations is the engine that keeps us growing, enrollment, credentialing, and the payer-side processes that let clinicians see patients. The Manager of Credentialing and Payer Operations runs that engine day to day: it owns the throughput, quality, and reliability of payer operations as volume scales, and builds a team that can absorb that growth without a proportional increase in headcount or manual work.
Location: Hybrid (NYC) or Remote. We value in-person collaboration and aim for at least three days per week in our NYC office, with flexibility as needed.
Your Impact
Credentialing
Build and strengthen structures to ensure providers are credentialed in a timely and compliant manner; work to automate and optimize this process and ensure a fast and high-quality provider experience
Administer our Credentialing Committee, collaborating with clinical leadership to enforce guidelines, provide timely review of files, and coordinate provider applications
Own relationships with our credentialing/CVO vendors to monitor and improve SLA performance
Own day-to-day provider data maintenance and the architecture to support all credentialing and licensing needs at scale
Payer Enrollment
Serve as the subject matter expert with provider enrollments with health plans; developing relationships with key contacts and documenting/embedding the enrollment processes/SOPs within the team workflows
Design quality controls and error-catching checkpoints that reduce rework and rejected applications
Ensure the team documents updates meticulously
Actively monitor team performance and SLAs, flagging aging items and escalations quickly to identify and solve root cause issues before they become systematic problems
Leadership
Coach and lead a team of US-based and international specialists
Coordinate cross-functionally with RCM, payer strategy/ business development teams to investigate and solve root cause problems in our payer and claims cycles and in our national expansion efforts
Train new team members to be successful and productive members of the team quickly
Set and enforce performance standards across the team
Work with product, engineering, and other teams to design automations and AI-based flows that make the team more efficient in delivering consistent quality work
Required Qualifications
5+ years of experience in high-growth operations, with a preference for direct exposure to provider credentialing, licensing, and payer enrollment
Demonstrated ability to build and improve operational systems in a fast-moving, resource-constrained environment
Process-obsessed and detail-oriented: you see inefficiency and can't help but fix it
Strong analytical skills: comfortable pulling data, identifying trends, and translating insights into operational decisions
Excellent cross-functional communicator, able to work across teams and move things forward without direct authority
Genuinely excited by automation, tooling, and AI. You see technology as a force multiplier, not a threat
Preferred Qualifications
Experience in telehealth or multi-state provider network operations
Hands-on experience with payer portals and third-party portals i.e., Availity
Familiarity with commercial payer requirements (Understanding Medicare and Medicaid processes is a plus)
Experience in multi-state telehealth, digital health, or a high-growth healthcare environment
Exposure to credentialing standards (e.g., NCQA, CMS)
What Allara Offers
Compensation & Career Growth
$90,000-$100,000 with opportunities for advancement **See note below
Equity
Professional development & employee learning programs
**Note: This compensation range may be inclusive of several career levels at Allara and will be narrowed during the interview process based on the candidate’s experience and qualifications. Adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description.
Work Environment & Flexibility
3-day hybrid in NYC or fully remote
Unlimited PTO & 11 company holidays
Health & Wellness
Medical, dental, and vision benefits
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Long- and short-term disability coverage
Annual employee wellness stipend
Family & Future Planning
401(k) plan
Parental leave & family planning support benefits
Additional Perks
Company-issued laptop
Annual work-from-home stipend
Commuter benefits (if applicable)
A collaborative, mission-driven culture focused on improving patient care
At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.