Company Overview:
TENEX is an AI-native, automation-first, built-for-scale Managed Detection and Response (MDR) provider. We are a force multiplier for defenders, helping organizations enhance their cybersecurity posture through advanced threat detection, rapid response, and continuous protection. Our team is composed of industry experts with deep experience in cybersecurity, automation and AI-driven solutions. Backed by leading investors, we are rapidly growing and seeking top talent to join our mission of revolutionizing the AI-Native MDR landscape.
We’re a fast growing startup backed by industry experts and top tier investors led by Crosspoint Capital Partners and also backed by Shield Capital, DTCP (formerly Deutsche Telekom Capital Partners), Deepwork Capital, and the Florida Opportunity Fund. Seed round led by Andreessen Horowitz (a16z). As an early employee, you’ll play a meaningful role in defining and building our culture. Get in on the ground floor. We’re a small but well-funded team that just raised a substantial round – joining now comes with limited risk and unlimited upside.
Culture is one of the most important things at TENEX.AI—explore our culture deck at culture.tenex.ai to witness how we embody it, prioritizing the irreplaceable collaboration and community of in-person work.
The ideal candidate will be able to work a hybrid in office schedule in our Overland Park,KS or Sarasota, FL office. TENEX will offer a paid relocation package for those open to relocation to either location.
THE OPPORTUNITY
This is a foundational role that will help build and grow Tenex’s learning and development offerings. That means writing the playbooks, launching and delivering training programs, defining what "good" looks like for how customers learn to get value from the platform and how our customer-facing teams stay sharp. You'll report directly to the VP of Customer Success and work alongside a tight team of CSMs, Field Delivery Engineers, and Implementation Engineers.
If you want to own a charter end-to-end, have a direct line to senior leadership, and see your work reflected in customer retention and CSM effectiveness metrics — this is the role.
WHAT YOU'LL OWN
Customer-Facing Live Training
Design, schedule, and deliver a catalog of live training sessions for customer stakeholders — from SOC analysts to security executives
Build and maintain a training calendar aligned to customer lifecycle stages (onboarding, adoption, expansion, renewal)
Develop session templates, facilitator guides, and post-session materials that can be reused and scaled
Track attendance, completion, and engagement; iterate based on feedback and outcome data
Self-Service Learning & Education
Architect and launch a scalable self-service education program — video content, knowledge base, certification tracks, or a formal LMS
Create on-demand content that maps to Tenex's four GTM motions and customer maturity levels
Partner with Product and Marketing to keep content current as the platform evolves
Define success metrics: content engagement, course completion, time-to-competency, and correlation to retention
Internal CSM & Field Enablement
Build the enablement muscle for Tenex's customer-facing team — onboarding programs for new hires, ongoing skills development, and product knowledge upskilling
Partner with organizational leaders to identify skill gaps and design targeted training to close them
Create internal toolkits: talk tracks, objection handling guides, capability briefs, and playbook walkthroughs
Instrument enablement effectiveness through leading indicators like ramp time, QBR quality scores, and manager assessment
Learning & Development Architecture
Design the foundational L&D operating model for Tenex as the company scales — governance, tooling, content taxonomy, and measurement framework
Make the build-vs-buy-vs-partner call on LMS and content tooling; own vendor evaluation and rollout
Create a content governance process to ensure accuracy, freshness, and brand consistency
Advise leadership on L&D investment priorities as headcount and customer count grow
WHAT WE'RE LOOKING FOR
Required
5+ years in a customer education, training, enablement, or instructional design role — ideally in B2B SaaS or enterprise tech
Demonstrated experience building education programs from scratch, not just inheriting and running existing ones
Ability to develop content across modalities: live facilitation, on-demand video, written knowledge base, certification frameworks
Strong written and verbal communication skills — you can translate technical concepts for a security analyst and strategic concepts for a CISO
Comfort with ambiguity and a bias toward action — you'll define the problem as often as you'll solve it
Data fluency: you know how to measure whether training is working and can build reporting that leadership trusts
Strongly Preferred
Experience in cybersecurity, MDR, SIEM/SOAR, or adjacent security operations domains
Experience building internal enablement programs for CS or sales teams
Familiarity with LMS platforms and content authoring tools
Track record of working cross-functionally with Product, Marketing, and Sales to align education strategy with company GTM
Prior experience in a high-growth startup or early-stage company where you had to build foundational systems
GROWTH PATH
This role is intentionally scoped as an IC today because we want someone who will own the craft first. As Tenex scales, the expectation is that this role grows into leading a team — whether that's a dedicated education team, a broader enablement function, or both. We'll evaluate that together based on business need and your performance. If you want to build something you can eventually lead, this is the right place.
WHY TENEX
Direct access to senior leadership — your work will be seen and valued at the top of the company
A company that is winning: AI-native MDR built on Google SecOps in a market that is growing fast
A CS org with strong leadership DNA — built by people who have operated at scale and know what good looks like
Real ownership: you will define the function, not just execute someone else's playbook
Competitive compensation, equity, relocation package and benefits