Role summary
Doctronic is building an AI-native virtual medical practice. The Medical Director will partner closely with the CMO to turn clinical strategy into production systems, integrating our clinical-grade AI, practice-wide pathways and guidelines, continuous improvement of our care delivery model, and an innovative quality and safety program.
This is a builder role for a physician leader who wants to design care models, ship operational change, work directly with product teams to launch new clinical offerings, and redefine how medical care is delivered in the era of clinical-grade AI.
Reporting and key relationships
Reports to the Chief Medical Officer
Works closely with Clinical Product, Clinical Operations, Quality and Compliance, Data and Analytics, and Engineering
Partners with supervising and practicing clinicians across the practice
Core responsibilities
Practice guidelines and pathways
Own the lifecycle of clinical pathways and practice guidelines from drafting through rollout and iteration
Create concise, AI-native, usable protocols that drive consistent, high-quality virtual care
Define escalation criteria, exclusion criteria, referral pathways, and safety thresholds for virtual-first care
Ensure guidelines are communicated and implemented through training, documentation standards, and workflow integration
Ensure guidelines are deployed through an AI-friendly interface
Improve Doctronic’s AI-native care delivery model
Continuously refine how care is delivered across intake, triage, assessment, treatment planning, follow-up, and escalation
Identify operational bottlenecks and redesign workflows to improve quality, speed, and patient experience
Standardize high-performing clinical practices and reduce unwarranted variation
Assist with QA and performance review of Doctronic Physician Group providers
Build new care offerings with Clinical Product
Assist the product team with clinical design for new programs and condition pathways
Define eligibility, care cadence, clinical requirements, safety guardrails, and success metrics
Partner with Product and Engineering to translate clinical logic into usable product and workflow experiences
Drive clinical readiness for launches and ensure safe, coherent execution at go-live
Quality and safety workstreams
Lead practice quality and patient safety initiatives across the care model
Maintain a functioning safety event pipeline and review process with timely corrective actions
Run continuous learning loops through structured case review and quality audits
Define quality metrics, monitoring dashboards, and improvement targets with Analytics
Care Delivery
Maintain a practice within the Doctronic AI-Native Care platform
Additional responsibilities
Assist with the clinical design of new AI pathways
Assist the product team with clinical design for new programs and condition pathways
Define eligibility, care cadence, clinical requirements, safety guardrails, and success metrics
Partner with product and engineering to translate clinical logic into usable product and workflow experiences
Drive clinical readiness for launches and ensure safe, coherent execution at go-live
Required qualifications
MD or DO with active or eligible U.S. licensure
Board certification in Family Medicine, Internal Medicine, or Emergency Medicine strongly preferred
Minimum 5 years of post-residency care delivery
Experience supervising virtual care at scale
Demonstrated ability to design clinical protocols and implement them operationally
Experience leading quality improvement, patient safety, or clinical operations work
The ability or willingness to maximize productivity using AI tools
Preferred qualifications
Experience partnering with product and engineering teams to ship clinical workflows and programs
Experience operating in high-growth clinical environments such as telehealth, value-based care, or scaling practices
Familiarity with clinical AI governance, monitoring, and safety evaluation
How you work
Builder mindset with strong follow-through
High clinical rigor with pragmatic execution
Systems thinking across clinical care, operations, and product
Calm, durable judgment under ambiguity
Collaborative leadership with clear clinical accountability