Partner Operations Business Analyst at Farfetch

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

OPERATIONS

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO
(Lionesa)

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.

ROLE

We are looking for a highly analytical and technically proficient Partner Operations Business Analyst to join our team. In this role, you will be responsible for transforming complex datasets into strategic, actionable insights. You will architect robust data models, build scalable BI solutions, and dive deep into operational data to identify bottlenecks and inefficiencies.

You’ll work closely with cross-functional teams (Product, Operations, and Analytics), and will leverage your expertise in SQL, dbt, and Looker to optimize partner processes, automate workflows, and provide recommendations that directly improve operational efficiency.

WHAT YOU'LL DO

Data Modeling & Transformation: Design, build, and maintain robust, scalable data models and transformation pipelines using dbt and SQL (BigQuery) to ensure clean, reliable data for the Partner Operations domain.

Advanced Dashboarding & Reporting: Own the end-to-end creation of dynamic reporting solutions in Looker. Track key performance indicators (KPIs) and build intuitive visualizations that provide clear insights into business trends, challenges, and opportunities.

Deep-Dive Data Analysis: Conduct in-depth analysis on large, complex datasets to diagnose bottlenecks within Partner processes. Use structured, data-driven problem-solving to uncover root causes and identify growth opportunities.

Process Automation & Optimization: Identify areas for improvement in existing workflows and develop automated data solutions to reduce manual reporting and operational overhead.

Strategic Project Execution: Lead data-centric projects within Partner Operations from scoping to delivery, ensuring technical execution aligns with business objectives.

Collaboration & Stakeholder Management: Translate complex data findings into clear, actionable initiatives. Engage with senior stakeholders to present insights, negotiate ROI-focused solutions, and drive continuous improvement initiatives.

WHO YOU ARE

A fast learner with exceptional analytical and problem-solving skills, driven by data accuracy and process optimization.

Highly Technical: You possess advanced, hands-on experience with SQL/BigQuery and data visualization tools, specifically Looker (experience with LookML is highly preferred).

Data Modeling Expert: You have proven experience using dbt (Data Build Tool) to transform raw data into structured, analytics-ready models.

Strong Communicator: You excel at extracting insights from massive datasets and storytelling through data, with a proven track record of managing senior stakeholders.

Detail-oriented and intellectual curiosity.

Fluent in written and spoken English.

Bonus Points

Python Proficiency: Experience using Python for advanced data analysis, scripting, or automating operational processes.

Industry Experience: Previous experience working in Retail Operations, Online Marketplaces, or a similar high-volume operational environment.

REWARDS & BENEFITS

Health insurance for the whole family and other well-being resources

25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year) and

Boomerang: sabbatical program after 5 years service

Training opportunities and free access to LinkedIn Learning

Flexible benefits program

Flexible working environment

EQUAL OPPORTUNITIES STATEMENT

Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER

It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.