Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers who are passionate about Bitcoin and its potential to change the world. Today, Blockstream is the leading Bitcoin company, providing cutting-edge infrastructure solutions for enterprises, institutions, and individual Bitcoin users. We develop industry-leading Bitcoin self-custody solutions, Bitcoin-based financial products, second-layer scaling technologies, and enterprise-grade blockchain infrastructure.
We're looking for a People Operations Specialist, EMEA, to join our People team, reporting to the Head of HR EMEA. This is a hands-on, full-spectrum HR role spanning administrative excellence, employee experience, compliance, and HR business partnering across a fast-paced, multi-country environment.
You'll bring structure, attention to detail, and strong execution to everything from day-to-day HR operations to process improvement and automation. Comfort with AI tools and a curiosity for modernizing how HR is delivered are a big plus.
If you thrive in a collaborative, fast-moving, and build-phase environment and want to be part of a mission-driven company at the forefront of Bitcoin innovation, we'd love to hear from you.
What You’ll Be Doing (Responsibilities)
Employee Experience & HR Support
Be a trusted and responsive point of contact for employees across the EMEA region
Support employees and managers with HR-related questions, policies, processes, and documentation
Lead onboarding activities and create a seamless and welcoming employee experience
Support employee relations topics with professionalism, care, and consistency
Coordinate engagement initiatives, wellness activities, and internal people programs across multiple countries
HR Operations & Administration
Maintain highly accurate and confidential HRIS records and employee documentation
Coordinate payroll, benefits administration, and vendor communication across EMEA countries
Support HR compliance activities across multiple jurisdictions, with strong focus on Swiss and broader EMEA HR operations
Manage contracts, letters, employment documentation, and HR administrative workflows
Support the development and maintenance of HR policies, handbooks, and internal procedures
Ensure strong operational accuracy and attention to detail across all HR activities
HR Process Improvement & Automation
Support modernization and automation of HR processes and workflows
Identify opportunities to improve efficiency through technology and AI-driven tools
Assist with the implementation and optimization of HR systems and operational processes
Bring curiosity and interest in how technology can improve employee experience and HR delivery
Talent & Development
Support recruiting activities including job postings, candidate communication, interview coordination, and screening
Assist with performance review cycles, goal setting, and employee development initiatives
Coordinate training and learning opportunities across teams
Gradually grow into broader HR business partnering exposure and responsibilities over time
What We Look For In You (Required Qualifications)
5+ years of experience in People Operations,
Strong familiarity with HR operations, HR administration, HR processes, Learning and Development and employee lifecycle management
Experience supporting payroll, contracts, HR systems, and operational HR workflows
Experience working across multiple countries and jurisdictions within EMEA
Knowledge of Swiss and broader EMEA employment law and HR practices
Excellent organizational skills and exceptional attention to detail
Strong work ethic and ability to manage both strategic exposure and highly administrative tasks with equal professionalism
Strong interpersonal and communication skills with the ability to build trust across the organization
Curiosity and familiarity with technology, AI tools, and HR process automation
Proficiency in HRIS systems and Google Workspace (Ashby experience is a plus)
Excellent English and Italian verbal and written communication skills
Nice To Haves (Preferred Qualifications)
Experience in tech, fintech, SaaS, or blockchain/cryptocurrency environments
Strong multi-country HR experience across EMEA
German and/or French language skills are highly preferred
Experience improving or automating HR operational processes
Exposure to scaling organizations or fast-growth environments
This position requires regular interaction with employees, managers, candidates, and external partners across multiple countries and time zones. The People Operations Specialist EMEA will play a key role in ensuring smooth HR operations, operational excellence, compliance, and a positive employee experience across the region.
Schedule: Monday-Friday, office-based in the centre of Lugano and hybrid 2 days per week.