This is a fully remote role in the United States.
As a Senior Solutions Engineer, Consumer, you will play a pivotal role as part of the team that is building consumer-facing healthcare experiences that help people understand what they’ll actually pay before receiving care. Whether embedded in conversational AI, care navigation platforms, patient portals, scheduling workflows, or health plan and benefits platforms, our estimates give consumers real, personalized prices instead of generic ranges. Turquoise is looking for a talented individual with strong cross-functional skills, data expertise, product intuition, a deep understanding of the revenue cycle and billing and coding, and a passion for giving people certainty about the cost of healthcare.
In this role, you will be a trusted partner to our product team as we research, build, and validate thoughtful and precise pricing, billing, and bundling logic behind our shoppable service packages, providing accurate and clear estimates to consumers through our Consumer Pricing API. You’ll also partner with sales and customer success to scope opportunities well, get customers live, and help them succeed with our products.
Your expertise in our pricing data warehouse will drive more certainty and choice for consumers as they seek to understand the cost of care. You'll have the opportunity to create data-driven solutions, expand product adoption, and actively contribute to our product roadmap.
We encourage you to bring your innovative, analytical, and resourceful mindset to this role. You'll have the chance to solve unique problems, manage multiple projects efficiently, and build strong relationships inside and outside Turquoise. We measure success in two ways: thoughtful and efficient collaboration with product and engineering, and how well customers use our products, starting with careful scoping during the sale and continuing with a great long-term customer experience.
Responsibilities
Partner with product to define, build, validate and expand our shoppable service estimates, including the pricing, billing, and bundling logic behind them
Work closely with data and engineering to make sure our upstream data infrastructure enables accurate estimates and supports our consumer product needs
Serve as the go-to technical and product expert and partner for Sales and Customer Success, leading technical discovery, scoping, and demos
Guide customers through API integration, implementation, and launch, making sure our products meet their needs, are fully understood, and see strong adoption
Gather and prioritize technical feedback from customers, and make sure it drives our product development
What You’ll Bring
7+ years of experience in healthcare revenue cycle, billing and coding, claims, care navigation, or digital health
Specific expertise working with institutional and professional claims
A deep understanding of commercial reimbursement and benefit design and how both translate to what a consumer actually pays for care
Strong SQL skills and experience working with large, complex healthcare datasets
Familiarity with APIs (REST, JSON) and how customers integrate them into their products
Experience working in a customer-facing technical role, such as solutions engineering, implementation, or management consulting
Product intuition and the ability to tackle complex research projects to produce clear answers and recommendations
Strong analytical, problem-solving, and mathematical skills, paired with creative thinking
Excellent written communication, organizational, and interpersonal skills, with the ability to collaborate across functions and seniority levels and build strong customer relationships
A drive to deliver consistent, accurate, high-quality work at a fast pace
Nice to Haves
Experience building or supporting consumer-facing care navigation or digital health products
Benefits
Competitive pay with equity options
Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options
Company-sponsored disability & life insurance
Unlimited PTO
401(k) + 4% Matching
Fully remote work + flexible working hours
$750 work-from-home setup budget
Paid biannual in-person company summits
Quarterly $150 co-hanging stipend to meet up with coworkers
Monthly $100 health and wellness benefit
Generous paid family leave
Annual $1,200 learning & development stipend
About Turquoise Health
Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership.
We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates.
We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all.
Work Authorization
This role requires current authorization to work in the United States. Turquoise does not sponsor employment visas (H-1B, PERM, etc.) or assume sponsorship of existing visas for this position.
Disability Accommodation Email
Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health
Note: All official communication from Turquoise will come from a @turquoise.health email address and all open roles are listed at turquoise.health/careers. We never ask candidates for payment or financial information. If you're contacted by anyone using a different domain, please disregard and report it as spam.