Ophelia’s Telehealth Triage RN are the primary point of contact for active Ophelia patients with clinical questions or needing additional support. Triage RNs have experience working with patients with substance use and are comfortable conducting ongoing medication management, performing check-in calls and urine drug screens, assessing bridge prescription requests, and identifying escalation events requiring clinical oversight. We are looking for a full-time Telehealth Triage RN to work 40 hours per week with the following schedule:
Sunday - Thursday 10am - 6pm. Your schedule may include some weekends off with rotation on Friday.
Duties and Responsibilities:
- Manage inbound clinical communication with patients
- Manage all bridge prescription requests
- Provide brief interventions using evidence-based treatments such as behavioral activation, problem-solving treatment, and other focused treatment activities, as needed
- Troubleshoot pharmacy issues
- Conduct check-in calls for our most vulnerable patients
- Identify and manage escalation events and triage non-progressing or complex patients to clinicians
- Support medication management by communicating with patients regarding medication dosing, interactions, and taking meds as prescribed; discussing comfort medications during the induction phase, and educating patients on proper dosing method of buprenorphine
- Facilitate communication with all clinicians about active clinical issues
- Provide thorough documentation in EMR on all patient encounters
Training, Schedule, and License Requirements:
- Full-time (40 hour) availability; Sunday - Thursday
- Registered Nurse
- Active License in Compact State; Active NY License (can't live in NY)
- Rotating availability to support flexible scheduling needs
- OUD experience (preferred)
Our Benefits For Full-Time Employees Include:
- Remote work anywhere in the United States
- Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
- Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure
- 10 company holidays
- Work From Home Stipend
- 401k Contribution Platform
- Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!
#LI-Remote
- We set compensation based on the level and skills required for the role. We value pay transparency and equity, and are committed to fair pay. In order to prevent pay disparities and reduce time spent in negotiations, we take a “first and best” offer approach: this means we’re not holding any compensation back from our candidates, and you can feel confident that our pay is fair and does not vary based on the strength of someone’s negotiation skills.
- Compensation is dynamic at Ophelia: as long as the company performs well and meets our targets, there will be opportunities for increased compensation annually. We’re happy to discuss this approach and our bands if you have questions during the interview process.
Interested in learning more about Ophelia and this role? Apply to work with us!